Answer: There is a known problem that occurs with Word XP where the use of certain smart tags in Word triggers a memory leak. Note that this problem was fixed in EndNote 7, but here are the steps to resolve the problem in EndNote 6:

1. In Word go to Tools / Options / File Locations, select Startup, and click the Modify button. Note the path to the Word Startup folder as indicated under the Look In dropdown box at the top of the window.
2. Now cancel out of this window, close Word (and Outlook, if running), and navigate to this folder through Windows Explorer or My Computer. (Note: If you cannot find the specified folder, your windows preferences may be set to hide the folder. In Windows Explorer go to Tools / Folder Options / View tab and make sure that "Show hidden files or folders" is selected). You should see at least two files in this folder: EN6Cwyw.WordXP.wll & EN6CWYW.dot. If you do not see the .wll and .dot file extensions, go to the Tools menu and select Folder Options / View tab. Uncheck the box that reads "Hide file extensions for known file types" and click OK. Remove EN6Cwyw.WordXP.wll and place it in the Recycle Bin.
3. Now navigate to the EndNote 6 program folder (typically C:\Program Files\EndNote) and locate a file called EN6Cwyw.wll. Make a copy of this file and paste it into the Word Startup folder.
4. Now start Word again and you should be able to insert citations and work with EndNote 6 and Word XP without it slowing down, freezing, or crashing.

While not strictly necessary, it is also a good idea to make sure you have the latest updates from Microsoft installed (see http://office.microsoft.com/productupdates/).

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