| Question 5: Since installing EndNote 6, Microsoft
Word XP is running slowly or freezing periodically. Word is reporting error
messages such as "Unknown Error 0x800A1007" or messages which indicate there
are too many edits or not enough resources/memory. Memory usage gradually
increases and the CPU usage climbs to 100% and stays there. I cannot save
my document and I have to use the Task Manager in order to quit Word.
Answer: There is a known problem that occurs with Word XP where
the use of certain smart tags in Word triggers a memory leak. Note that
this problem was fixed in EndNote 7, but here are the steps to resolve
the problem in EndNote 6:
- In Word go to Tools / Options / File Locations, select Startup, and
click the Modify button. Note the path to the Word Startup folder as
indicated under the Look In dropdown box at the top of the window.
- Now cancel out of this window, close Word (and Outlook, if running),
and navigate to this folder through Windows Explorer or My Computer.
(Note: If you cannot find the specified folder, your windows preferences
may be set to hide the folder. In Windows Explorer go to Tools / Folder
Options / View tab and make sure that "Show hidden files or folders"
is selected). You should see at least two files in this folder: EN6Cwyw.WordXP.wll
& EN6CWYW.dot. If you do not see the .wll and .dot file extensions,
go to the Tools menu and select Folder Options / View tab. Uncheck the
box that reads "Hide file extensions for known file types" and click
OK. Remove EN6Cwyw.WordXP.wll and place it in the Recycle Bin.
- Now navigate to the EndNote 6 program folder (typically C:\Program
Files\EndNote) and locate a file called EN6Cwyw.wll. Make a copy of
this file and paste it into the Word Startup folder.
- Now start Word again and you should be able to insert citations and
work with EndNote 6 and Word XP without it slowing down, freezing, or
crashing.
While not strictly necessary, it is also a good idea to make sure you
have the latest updates from Microsoft installed (see http://office.microsoft.com/productupdates/).
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