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EndNote Frequently Asked Questions (FAQs)

1. What versions of Microsoft Word, Corel WordPerfect, and other word processors is EndNote compatible with? Is EndNote compatible with...

   ...Microsoft Word 2003 for Windows?
   ...Corel WordPerfect 11 for Windows?
   ...Microsoft Word X for Macintosh OSX?

Answer
2. What are the system requirements for EndNote 7? Is EndNote 7 compatible with Windows NT4 or Windows 98? Is EndNote 6/7 compatible with Macintosh OS10.3 (Panther)? Answer
3. I am trying to search PubMed using a connection file in EndNote 3/4/5, but I always get no results or error messages such as "Error searching for records. PubMed response: 301 Moved permanently..." How can I fix this? Answer
4. Using EndNote 7 for Windows with Microsoft Word XP or 2003, EndNote’s keyboard shortcuts in Word (Alt+1, Alt+2, etc.) do not work. Answer
5. Since installing EndNote 6, Microsoft Word XP is running slowly or freezing periodically. Word is reporting error messages such as "Unknown Error 0x800A1007" or messages which indicate there are too many edits or not enough resources/memory. Memory usage gradually increases and the CPU usage climbs to 100% and stays there. I cannot save my document and I have to use the Task Manager in order to quit Word. Answer
6. When trying to export citations from a website in my web browser I always get a "File not found" error and the records do not appear in my Windows EndNote library. How can I fix this? Answer
7. After installing EndNote and opening Microsoft Word, I do not see the EndNote toolbar or commands under the Tools menu. How can I fix this? Answer
8. Is it possible to transfer a Windows EndNote library to EndNote on a Macintosh (and vice-versa)? Answer
9. I am looking for an output style, but I do not see it in the list of styles that comes with EndNote. What can I do? Answer
10. Whenever I click one of the EndNote commands in Word (either under the Tools / EndNote menu or on the EndNote toolbar) I get an error every time: "This Command is Not Available Because a Document Window is Not Active". How can I fix this? Answer
11. I am trying to export search results from a website into EndNote 6 / 7 using Internet Explorer or Safari under Mac OSX, but I cannot get it to work. Whenever I try to export it just saves a file to my desktop. How can I fix this? Answer
12. Is EndNote 6 / 7 for Macintosh OSX compatible with word processors other than Microsoft Word X? What happened to the Paper menu / Scan Paper feature that existed in earlier versions? Answer
13. When I open Microsoft Word I get an error message, “The macro cannot be found or has been disabled because of your macro security settings”, and the EndNote tools do not work. How can I fix this? Answer
14. When I try to search PubMed or the Web of Science in EndNote using a connection file I get "No Matching References Found" when I know it should return some results or I get a time-out error message after two minutes. My computer uses a proxy server. How can I fix this? Answer
15. I always get a “Host refused connection” error when I try to use EndNote to search any remote database (even with those that do not require a subscription, such as Library of Congress), or the connection always times out. My computer is behind a firewall. How can I fix this? Answer
16. I am running OSX (10.2.x) with EndNote 6.0, and when I try to open an EndNote library the program crashes. Are there compatibility issues? Is there a patch available? Answer
17. Can I convert a ProCite database to EndNote? Answer
18. Can I convert a Reference Manager database to EndNote? Answer
19. When using EndNote 5 with Word XP, Word sometimes freezes or responds very slowly. How can I fix this? Answer
20. When I try to use the EndNote 5 CWYW commands in Microsoft Word 98/2001 nothing happens. How can I fix this? Answer


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