Privacy Statement

Adept Scientific has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for all of our web sites.

We use your IP address to help diagnose problems with our server, and to administer our Web site.

Cookies
We use cookies in several ways. One is when visitors register, we use them to store an ID which is unique to them. This means visitors are logged in automatically each time they visit. This can be disabled by going to “Edit My Details” and removing the tick from the “Remember me on this machine” box. However, you will then be prompted to log in each time you visit certain pages.

Cookies are also used to keep track of your shopping trolley when in our store, to enable you to purchase on-line. They also enable you to use our download centre. In addition they enable us to offer visitors a Live Chat facility, for Customers Service and Technical Support. Finally, they allow us to analyse how visitors are using our site and help us to ensure we deliver suitable content. Cookies can be disabled by changing the Privacy settings in your browser options but this will also disable the features on our site that use cookies.

Third party vendors, including Google, show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (http://www.google.com/privacy_ads.html)

About the EU ePrivacy Directive

Live Chat Transcripts
When a visitor uses our Live Chat facility, a transcript of the conversation is stored by us. These can be used to help us assess staff performance. The visitor can also keep a copy of the transcript.

Information Request Forms
Our site’s registration forms ask users to give us contact information (like their name, email and postal address). We may use this customer contact information to send the user relevant information about the Adept Scientific Group of Companies and products available from these companies. Users may at any time opt out of receiving future mailings (electronic or paper) by contacting us directly; see choice/opt-out section below.

Our site uses order forms for visitors to request information, products and services. We collect visitors’ contact information (like their name, email and postal address). Contact information from the order form is used to send orders and information about our company to our customers and other visitors; and also for us to get in touch with the visitor when necessary. We may use this contact information to send the user relevant information about the Adept Scientific Group of Companies and products available from these companies. Users may at any time opt out of receiving future mailings (electronic or paper) by contacting us directly; see choice/opt-out section below.

Where you have consented when providing us with your details, we may also allow carefully selected third parties (including the manufacturers of products distributed by us and companies within the Adept Scientific Group), to contact you occasionally about products and services which may be of interest to you including products and services similar or analogous or that compliment those products or services ordered by you or in which you have expressed an interest. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know (see choice/opt-out section below).

The information you provide to us will be held on our computers and may be accessed by or given to our staff working outside the UK and third parties (including the manufacturers of products distributed by us, companies within the Adept Scientific Group and carefully selected third parties where you have provided consent) some of whom may be located outside the European Economic Area for the purposes of processing your order, processing payments, compiling customer lists, providing support services and as otherwise provided within this privacy statement. Those parties may process information for the purposes set out in this privacy statement. You consent to the use of such information as provided herein. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this privacy statement.

Choice/Opt-Out
We provide the following options for visitors to remove their information from our database, to not receive future communications from us or to no longer receive our service.

  1. You can send email to remove@adeptscience.co.uk
  2. You can visit the following URL: My Adept
  3. You can send mail to the following postal address:
    Adept Scientific Ltd., Amor Way, Letchworth, Hertfordshire, SG6 1ZA, UK
  4. You can call the following telephone number: + 44 (0)1462 480055
  5. You can Fax to +44 (0)1462 480213

Change/Modify
We provide the following options for visitors to change or modify information they have previously provided.

  1. You can email update@adeptscience.co.uk
  2. You can visit the following URL: My Adept
  3. You can send mail to the following postal address:
    Adept Scientific Ltd., Amor Way, Letchworth, Hertfordshire, SG6 1ZA, UK
  4. You can call the following telephone number: + 44 (0)1462 480055
  5. You can Fax to +44 (0)1462 480213

Please note, our site contains links to other sites; as we do not administer these sites we cannot be responsible for the privacy practices or the content of such Web sites.

Confidentiality
Personal information and contact details that we gather through our Web Site or from any other source will be used for the above-mentioned purposes only by the Adept Scientific Group of Companies. It is our firm company policy not to rent, sell, disseminate or allow anyone else to use mailing list information that we have gathered. If a user requests specific information that will be better answered by a known partner organisation of ours, for example a more local distributor of a particular product, we will pass on that specific request. But we will not sell or trade mailing lists to any other party.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site or your dealings with our Web sites, you can contact

The Customer Service Team
Adept Scientific Ltd.
Amor Way
Letchworth
Herts., SG6 1ZA, UK
info@adeptscience.co.uk

What do our Customers say about us?

I have greatly appreciated your help, your restraint in response to some daft questions and your sheer professionalism.

PL, Tunbridge Wells, UK

Ref: Mathtype 6.6a. I love this product, thanks for decent support on this software

JT, Derbyshire, UK

Both days were time and money well spent

PA, Glenrothes, UK

This was an excellent course which I feel sure will be extremely useful. I will certainly recommend the course to others. Tutor made the course very enjoyable. A born teacher – superb communicator

HP, Evesham, UK