“As part of implementing a new Group Universal Life insurance system, our project team first used Micro Saint to model our current business processes and costs.”
“We then used the tool to innovate new workflows and model the associated new costs. By contrasting the reengineered workflow costs with the baseline previously established, we were able to validate the benefits and cost reductions a new system would provide.
Micro Saint is unique in that we can actuallly see the process in motion. This gives us a visual and statistical view of where a transaction may bottleneck or where rework may occur. Micro Saint provides us with valuable cost comparison documentation and, in the end, enables our company to improve the service to our customers.”
- Lisa Ott Business Analyst, Johnson and Higgins/ KVI
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