Reference Manager

If you are a user of a software or hardware product purchased from Adept Scientific and require technical support, please use our Technical Knowledge Base below. If you can't find a solution on the Knowledge Base then please complete our technical support form or contact us by email or by telephone on +44 (0) 203 695 7810

Results 1 - 10 - 133. Next ›

I get an error message saying "Server Execution Failed" when working on a document.
E The most robust way to fix is to start afresh, removing Reference Manager/EndNote and then putting it back (with the correct version of the CWYW tools). Note these instructions require re-installing your software, so have your product key (EndNote) or Serial Number (Reference Manager) handy. Sele....

Bibliography > Reference Manager
 
 

Word is crashing when comment boxes are clicked on or edited in document with Reference Manager citations.
A Word is crashing when comment boxes are clicked on or edited in document with Reference Manager citations. This issue appears to occur when the Track Changes setting in Word is set to 'Final' instead of 'Final Showing Markup'. To avoid this problem, please set Track Changes in Word to 'Final Showi....

Bibliography > Reference Manager
 
 

Reference Manager search results are not changing when connectors (AND, OR, ETC) are added to a search string.
A If you find that your search results do not change following the addition of a connecting term such as 'AND' or 'OR', the most likely explanation is that the Customized Search option is enabled. To change this, please try the following: 1) Navigate to Tools > Options, then click on the Retrieval ....

Bibliography > Reference Manager
 
 

How do I convert a Reference Manager Database to an EndNote Library
A This contains a document that gives step by step instructions for this process. A full step by step procedure can be found in the attached document. Importing Data into EndNote ReferenceManager All X5 en Converting....

Bibliography > Reference Manager
 
 

Why does my program tell me it's a demo version?
1. Accessing Reference Manager versions 8.x or 9 via file sharing will report it as a demo version. This is the intended behaviour and not a bug. 2. If you have moved to a new computer and restored a backup of your program rather than doing a fresh install, you will get this message because the p....

Bibliography > Reference Manager
 
 

Why won't the Reference Manager Web Publisher run as a Windows Service on Server 2003?
2 The Service must be started manually. This procedure assumes: Reference Manager Single User Edition is installed - it will NOT work with the Network Edition. You have followed the instructions in the user manual. You're logged on as an Administrator. Make Sure the Web Publisher is Turned Off 1. S....

Bibliography > Reference Manager
 
 

Why won't the Reference Manager Web Publisher run as a Windows Service on Server 2003?
E The Service must be started manually. This procedure assumes: Reference Manager Single User Edition is installed - it will NOT work with the Network Edition. You have followed the instructions in the user manual. You're logged on as an Administrator. Make Sure the Web Publisher is Turned Off 1. St....

Bibliography > Reference Manager
 
 

Why won't the Reference Manager Web Publisher run as a Windows Service on Server 2003?
6 The Service must be started manually. This procedure assumes: Reference Manager Single User Edition is installed - it will NOT work with the Network Edition. You have followed the instructions in the user manual. You're logged on as an Administrator. Make Sure the Web Publisher is Turned Off 1. St....

Bibliography > Reference Manager
 
 

Cannot enter information into fields
2 As Reference Manager 11 does not support Unicode, please could you check the language settings for your system and ensure that they are set to English (US or UK). The language settings are located in the Windows Control Panel. Managing Databases ReferenceManager Windows XP 11 en Database....

Bibliography > Reference Manager
 
 

Cannot enter information into fields
E As Reference Manager 11 does not support Unicode, please could you check the language settings for your system and ensure that they are set to English (US or UK). The language settings are located in the Windows Control Panel. Managing Databases ReferenceManager Windows XP 11 en Database....

Bibliography > Reference Manager
 
 
Results 1 - 10 - 133. Next ›

For the time being we are unable to offer the following product ranges although we are currently working hard to increase the number of products we can offer in the future. Please contact us to talk about alternative products that we may be able to offer you.