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I get an error message which states that "Reference Manager 12 has stopped working" when I try to open a database.

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Last Modified:	3rd Jan 2013
Category:	Bibliography > Reference Manager
Platform:	Windows XP Windows Vista Windows 7
Version:	12

Article Ref.:	13A72
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I get an error message which states that "Reference Manager 12 has stopped working" when I try and open a database.

This can be caused by a corrupt registry key in HKEY_CURRENT_USER\Software\ISI Researchsoft

Please ensure that you create a backup of your registry before trying the following:

1. Ensure Reference Manager is closed
2. On your keyboard, hold down the Windows Key on your keyboard and press the R button
3. In the 'Run' box type REGEDIT and press OK
4. Navigate to HKEY_CURRENT_USER\Software\ISI ResearchSoft and highlight the key for Reference Manager
5. Delete this key and close the Registry Editor

You can now try launching Reference Manager 12 and open your database.

If the problem remains then please contact Adept Scientific Technical Support.

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