My colleagues aren't seeing the changes I've made - Knowledge Base from Adept Scientific

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My colleagues aren't seeing the changes I've made to the available content files in EndNote Web.

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Last Modified:	3rd Jan 2013
Category:	Bibliography > EndNote Web
Version:	All

Article Ref.:	13A3A
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You have changed the available content files in EndNote Web but this change is not reflected in the accounts of the other users at your University/institution.

The user has probably logged on whilst being associated (via IP recognition or through a proxy) with another University/institution's account and so become accidentally tied to it, typically MIMAS/University of Manchester. EndNote Web's administration systems only support being associated to one account and as a result the changes the administrator makes would be applied to the incorrect account.

The user should log out and back in whilst authenticated from the correct University/institution and they should be able to make the correct changes to the content file availability. If this fails, contact support@adeptscience.co.uk - we'll pass this to the support channels at ThomsomReuters who can remove the incorrect MIMAS link.

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