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Problems acessing EndNote Web (Shibbloeth)

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There are problems accessing EndNote Web for users who are both IP authenticated and have Shibboleth access.

This problem is still under investigation by MIMAS and ThomsonReuters, but for now we've found that clearing the cookies and the cache of your internet browser has been found to help.

For more information on how to clear you cache and cookies, see here:
http://www.aboutcookies.org/Default.aspx?page=2

Alternatively, we've had reports that going to the Default Access Page can work:
http://sub3.isiknowledge.com/error/Error?Domain=isiknowledge.com&Error=IPError&Src=IP&PathInfo=%2F&RouterURLhttpf3A%2F%2Fisiknowledge.com

Deleting cookies has been known to work previously, as has trying a different web browser.

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