Buying EndNote - Frequently Asked Questions

Last Modified: 6th Aug 2014
Category: Bibliography > EndNote
Platform: All
Article Ref.: 12936
»Return to previous search
»Print friendly version of this article.
1 person has found this article useful.

EndNote 12936 Below is a list of Frequently Asked Questions (and their answers!), but if you don't find what you're looking for, please contact us. Click the link to jump to the answer: What's the difference in functionality between the student, upgrade, and full versions of EndNote? How many computers can I install my single-user edition on? If I purchase the download online, will I also receive a CD? Can I convert the demo version of EndNote into the full version? Should I have any questions regarding my online order, whom should I contact? If I'm a student with a valid student ID, where do I order? Where can I locate my product key or serial number, and will I need it for installation? Can I upgrade from any previous version of EndNote? Can I use my Windows product key on the Mac version of EndNote and vice versa? Does the upgrade require the software to be already installed on the computer? Should I un-install existing versions? What do I need to know when upgrading from a very old version of EndNote (version 7 or earlier)? Will my library be automatically converted to the new version? What do I do if I get problems installing? What if my questions aren't answered here? What's the difference in functionality between the student, upgrade, and full versions of EndNote? There is no difference in the functionality of the student, upgrade, or full versions. The different version merely describe how you acquire the software - the actual EndNote program is the same no matter which version you buy. How many computers can I install my single-user edition on? The individual End User License Agreement allows a single license holder to install EndNote on up to three of his/her computers. This assumes that the license holder is the only person using EndNote on these computers. An example of this arrangement is a license holder who has a work computer, a laptop for off-site use, and a home computer. Contact Customer Services on +44 (0) 1462 480055 or email us at sales@adeptscience.co.uk for special pricing on an alternative operating system license. If I purchase the download online, will I also receive a CD? Online purchases of the download by default do not automatically receive a CD. You can copy the downloaded file to a CD and create your own archival backup. For information about backing up to as CD, see here. Can I convert the demo version into the full version of EndNote? Yes, you can convert the demo versions of EndNote X4 and above to the full version. Once you've received your CD or the email containing your product key and serial number, click Help -> Activate EndNote and then enter the Product Key (the long string of numbers and letters). You can do this even if your demo has expired. If you purchased an upgrade, you'll also be asked to enter the serial number of your previous version. Should I have any questions regarding my online order, whom should I contact? Contact Customer Service at Adept Scientific on +44 (0) 1462 480055 or email us at orders@adeptscience.co.uk If I'm a student with a valid student ID, where do I order? Students can visit our Educational Webstore at http://edustore.adeptscience.co.uk Where can I locate my product key or serial number? EndNote X1 and later use a 25-character alpha-numeric Product Key to verify installation. This is different from the numeric Serial Number used in the older products. Though versions of X1 and later do still have a serial number it is not used for installation. NOTE: If you purchased an 'Upgrade' version of EndNote you will have to enter the serial number of the previous version of EndNote after you've entered your Product Key of the current version. Tips on locating the EndNote product key (X1 and later): Product Box: The product key is on a sticker on the back of the CD sleeve. DVD Case: The sticker with the product key and serial number is on the case under the CD itself. Paper DVD Case: On the reverse of the paper disc case. Download: The Product key, (sometimes called the "Unlock code") is in the email confirmation. Serial Number: The serial number will be in the confirmation email you received if you purchased the download version. For EndNote 9 and X, the serial number should be on the inside cover of the accompanying Getting Started Guide. For the EndNote 9 and X Upgrade versions, the serial number will be on the outside of the CD case. For older versions of EndNote, the EndNote serial number should be on the inside cover of the Manual that came with the program. The Windows serial number begins with the number 5, the Mac serial number begins with the number 2. Can I upgrade from any previous version of EndNote? Yes. You can upgrade to the latest EndNote version from any previous version. As mentioned above, you will need the serial number from a previous edition to complete the installation of the new version. Can I use my Windows product key on the Mac version of EndNote and vice versa? With EndNote X7 Thomson Reuters introduced product key cross-platform compatibility, meaning that anyone who buys a Windows copy of EndNote X7 can also use their product key on the Mac version and vice versa. Please note; X7 for Mac is not due to be released until at least July 2013, so this will only apply after that time. Versions of Endnote prior to EndNote X7 are locked to their individual platforms. Does the upgrade require the software to be already installed on the computer? The upgrade version of EndNote is a fully independent installer which does not require a previous version installed, though you will need your serial number from the previous version (as mentioned above). If you do have a previous version installed, we recommend that you back up any existing EndNote library files and any customised output styles, connection files, and import filters, close all open programs, and then un-install any older versions. Once any older versions have been un-installed, run the new EndNote installer. What do I need to know when upgrading from version 7 or earlier? EndNote versions 8 and later have a new library structure which is not compatible with EndNote 7 or earlier. More information on this can be found in this FAQ. EndNote 8 or later should be able to convert any library from an earlier version of EndNote. You may want to use the "Recover Library" command on your library before upgrading to EndNote 8 or later to ensure that the data in the library is cleaned up. Go to this FAQ for information on how to recover a library. If you do have problems converting a library to EndNote 8 or later, we can always help you through the process. NOTE: If using an extremely old version of EndNote, namely version 4 or earlier (not to be confused with the much newer EndNote X4), please bear in mind the following: You will need to first un-format any documents that you wish to use with EndNote 8 or later, as these versions will not recognise formatted citations that were inserted with EndNote 4 or earlier. If you have any output styles that were created in version 4, EndNote 8 or later will not recognize these styles until they are first edited using EndNote 5, 6 or 7. If you need to use any of these old output styles, you can send them to tech support and we will convert them and send them back to you. To contact Tech Support see here Will my library of references be automatically converted to the new version? EndNote will be able to convert any library from an earlier version of EndNote. You may want to use the "Recover Library" command on your library before upgrading to a new version of EndNote to ensure that the data in the library is cleaned up. The Recover library feature is available from the 'Tools' menu (or the 'File' menu in very old versions). If you do have problems converting a library, please contact Adept's Technical Support here What do I do if I get problems installing? If you're using Windows Vista or 7 (or later), the most common problem we see is Windows' User Account Control (UAC) interfering with the correct installation. To remedy this... 1. Turn off UAC: Windows Vista: Start -> Control Panel -> User Accounts -> Turn User Account Control on or off -> un-tick the box and press OK. Windows 7: Start -> Control Panel -> User Accounts -> Change User Account Control Settings -> move the slider to the bottom > press OK. NOTES: You may have to reboot your PC after doing this. You may find some additional steps in the Control Panel if your view is set to 'Category View'. For example, you may have to click on 'Users' then 'User Accounts' then your username. 2. Right-click on the EndNote installer and select Run as administrator. If you bought a CD, run the installer again as you did before. If this fails, please see the Knowlegebase article here for more detailed installation troubleshooting tips. What if my questions aren't answered here? If your questions aren't answered here, please contact Adept's Technical Support: Adept UK/Nordic Search our Knowledgebase: http://www.adeptscience.co.uk/kb/ Submit your request via our web form: http://www.adeptscience.co.uk/process.php?init=requesttechnicalsupport Email Us: support@adeptscience.co.uk Or call us: +44 (0)1462 48 88 88 Adept Germany Search our Knowledgebase: http://www.adeptscience.de/kb/ Submit your request via our web form: http://www.adeptscience.de/process.php?init=requesttechnicalsupport Email Us: support@adeptscience.de Or call us: +49 (0)69 970 841 15 Installing & Upgrading EndNote EndNote All en Y Installation

If you can't find a solution on the Knowledge Base then please contact us on the Technical Support Request Form or by email or by telephone on +44 (0) 203 695 7810

For the time being we are unable to offer the following product ranges although we are currently working hard to increase the number of products we can offer in the future. Please contact us to talk about alternative products that we may be able to offer you.