Technical Support Engineer - Data Acquisition, Maths & Simulation.

The Company
Adept Scientific plc is one of the world's leading technical software and hardware distributors and we’re growing fast in all areas of our business. Established in 1984, Adept Scientific provides personal computer solutions for scientists and engineers, supplying technical problem-solving software and hardware to industry, research and academic organisations. We are currently turning over £6m and have grown the business in the last 12 months. We plan to continue to grow, so this is an excellent time to join.

We're small enough for your contribution to really make a difference, big enough to offer a great working environment where the emphasis is on doing the job well.

The Role
This is a permanent, full-time position based in Letchworth, Hertfordshire. Reporting to the Product Managers you will be the first point of contact for all post sale and pre-sale customer technical support enquiries. Working with our range of leading Data Acquisition hardware and software products from companies such as Measurement Computing, Delphin and Adwin you will provide technical advice and support. You will also be involved in helping to analyse technical sales enquiries to assist your colleagues in finding the correct solution for customers. The role also includes initial evaluation of Data Acquisition hardware returned by customers for repair and administration associated with these tasks on our database.

The role includes the following responsibilities:

• First point of contact for product technical sales and support enquiries, dealing with these in an efficient and timely manner and utilizing colleagues’ skills where necessary.
• Involvement in some consultancy work i.e. system integration and training. This involves mostly software setup in DASYlab.
• Support Marketing and the Product Manager with technical input and product reviews for marketing communications and ensuring our website and download area are always up to date.
• Occasionally provide support on other products that Adept sell i.e. Maple, Maplesim, Mathcad and Quanser.
• Evaluation of returned Data Acquisition and Quanser products.
• Calibration of Data Acquisition hardware as a post-sales service or prior to shipment of new products as required.
• Maintaining customer interaction records on our sales, marketing and support database and reviewing status of outstanding issues on a daily basis.
• Contributing to our product knowledge base.
• Contributing actively and positively in team meetings.

Education:

• You will be educated to HNC/HND/Degree level (or be experienced to an equivalent level) in Electronics, Electrical Engineering/Instrumentation or a similar application area. Beneficial areas you may have had experience working in may include some of the following: Process control, test and measurement, development support or production support using data acquisition and measurement equipment including thermocouples and other transducers and control units, monitoring/control equipment, signal processing, industrial interface & control, analogue and digital electronics.

Skills and experience required:

• You will be comfortable in a people facing role with a background in analogue and digital electronics.
• It would be beneficial to have some knowledge of using software products such as LabView™, Dasylab™ or Matlab™ and data acquisition hardware products from companies such as National Instruments and Agilent.
• It would be useful to have knowledge of basic programming such as VB, C or C++.
• You will have a logical approach to problem solving.
• You will have a good telephone manner.
• You will have the ability to work on your own initiative and as part of a team.

Company Background

Our customers include most major UK corporations, government bodies and educational institutions, with users ranging from engineers and designers developing innovative new products, to researchers conducting experiments in all branches of science. We have achieved and maintain our position by a strategy of technical expertise, ethical selling, direct marketing, and technical seminars and through our quarterly publication Technical Computing magazine.

We are based in Letchworth, Hertfordshire - between London and Cambridge and close to the A1(M) - in bright, recently refurbished offices. We also have offices in Germany and Denmark.

Adept Scientific plc operates ISO 9001 compliant quality procedures. All staff receives an overview of the quality system at Induction and at regular intervals thereafter.

Benefits include: Company bonus scheme, Group Personal Pension Scheme with employer's contribution, Permanent Health Insurance cover, even free coffee and lunches! Above all, you'll be part of a fast growing, successful and fun company with an exciting future.

To find out more about Adept Scientific and what we do, take a look at our web site www.adeptscience.co.uk, or contact our HR Department at the address below:

Aileen Brown (direct line 01462 489133)
Adept Scientific plc
Amor Way, Letchworth
Herts SG6 1ZA
Email aileen.brown@adeptscience.co.uk Only applicants currently living in the UK should apply.