With new technologies emerging daily, one of the largest problems companies currently face is the challenge of upgrading slow, outdated systems. While it is common consider things like cost efficiency and automation in new systems, companies often overlook the human element their system redesign. By factoring in the human element, companies can avoid having to make costly adjustments their system because of unexpected human error. Task network modelling is one approach to modelling human performance in complex systems. Micro Saint is a modelling environment that supports task network modelling and human performance modelling. This paper will discuss how to model the human element using Micro Saint along with a brief case study.
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