For more than 25 years
Adept Scientific has been helping customers collect, analyse, simulate,
organise and present data to deliver information and knowledge.
Over half a million people in research, design, development and education
gain competitive advantage, improve productivity, and increase reliability
and efficiency using our products and services.
Why do customers keep choosing Adept Scientific? Because we listen. We
work with them to identify, implement and support the best solution to
meet their long-term goals, objectives and needs. Adept Scientific - experience
you can rely on.
We are proud of our reputation
as one of the world’s most efficient and technically able suppliers
in our field. We have achieved and maintain this reputation by a strategy
of technical expertise, the provision of enterprise solutions, an ethical
business model, a highly efficient and responsive approach to customer
service and state-of-the-art Web-based information and e-commerce systems.
We have invested substantial
amounts to provide a sound infrastructure to support your work, and our
levels of support and service are, we believe, the best you will find.
Adept Scientific is an ISO9001:2008, which
verifies our efforts to continually improve what we do and enhance customer
We enjoy building on our success,
and we are dedicated to providing the best products, the best customer
service and the best technical solutions in the world, in line with our
mission to be the world's best multi-source supplier of hardware and software
for technical computing applications.
With offices in the UK, Germany,
Denmark, Sweden, Norway and Finland, and a dedicated team of professionals,
we are well placed to meet your needs. To contact us, click
|“I am over the moon
with the support I have received from you at Adept. I was not expecting
this - and it has saved me a great deal of time.”
Dr. A.G., Cambridge
What to know more about life
at Adept Scientific? Well now you can, click
here to read the Adept Scientific Blog.
Technical and Customer Support
|“I ordered Endnote
at your webstore yesterday morning and I received the program a couple
of minutes ago. I am very impressed by your service.”
Dr. S.K., Düsseldorf
Our customers are skilled professionals, and our technical support team
is made up of highly qualified engineers, scientists, mathematicians and
IT experts who are capable of comprehending your needs and solving your
problems. We have the expertise to understand your application and the commitment
to make sure we give you prompt, courteous and efficient service, from your
initial information request to whatever technical support you may need after
you buy one of our products.
We place customer
service at the very top of our list of priorities, and we have invested
heavily both in technology and in training our people to provide you with
the service you expect. We aim to answer all telephone calls within four
rings - and by a human being, not an auto-attendant, so you won’t
have to navigate through endless menus. Email enquiries are responded
to typically within 24 hours.
Our sophisticated database system
enables us to access a complete history of your dealings with us in seconds,
so we can handle your enquiry faster and more efficiently. We respect
your privacy too: we never pass your
details to anyone else.
We provide a wide range of multi-user
and enterprise-wide solutions as well as single- user boxed products,
and we are always pleased to explain the options available. We believe
a customer is for life, and we aim to maintain a relationship and adapt
our service to meet your developing needs.
We run regular Training
Courses for some of our most popular products in the UK, Germany and
Denmark. They are designed to provide practical, hands-on experience to
bring users up to speed quickly, show you how to get the most out of the
software and maximise the productivity benefits to be had from your investment.
Training can also be arranged at your site.
We also hold Seminars
to introduce you to the capabilities of our software products and their
application to technical problem-solving. Typically half a day in length
and free of charge, these provide a structured and effective way of assessing
which software and hardware tools best suit your particular needs, and
the opportunity to question our technical product specialists and discuss
your specific application. We also host online, Web-based seminars which
you can participate in from your own desk.
We offer Consultancy
Services too, giving customers the opportunity to buy some our technical
experts’ time to help them get up and running faster. We can help,
for example, with installation and configuration, customisation, integration
within existing systems and practices, product training and more.
We constantly seek to supply and support the best software and hardware
products in their class, products we believe in, products that we are
confident offer our customers value for money and an excellent return
on their investment. Our suppliers are well established developers offering
leading edge technologies, and innovative and robust products. We choose
suppliers with whom we can maintain a cordial and productive working relationship,
and whose goals, business practices and concern for customers match our
- Engineering Design
- Applied Mathematics
- Civil & Structural Engineering
- Mechanical Engineering
- Electrical & Electronics Engineering
- Product Development
- Scientific Research
- Data Acquisition
- Test & Measurement
- Data Visualisation & Analysis
- Scientific & Technical Imaging
- System Simulation
- Statistical Quality & Process Control
- Business Compliance Management
- Chemical & Biological Data Handling
- Spectroscopy Data Handling
- Bibliographic Reference Management & Writing Tools
- Technical Documentation
|“I just wanted to thank
you for all the help that you provided. It was great to be able to
get ‘online’ advice so to speak. I now have the problem
sorted and am just waiting to plug all the inputs into [my data acquisition
system] so that I can see if all the calculations work!”
Adept customers are found in universities, colleges, academies and technical
schools; in government and local authority establishments, research institutes,
hospitals and health organisations; and in industrial and commercial R&D,
design, production and test facilities. Individual users of our products
can be described as anyone using personal computers in a scientific, engineering,
research or technical application; they range from engineers and designers
developing innovative new products or processes to researchers conducting
experiments in all branches of physical and life sciences.
Our customer base includes most major universities
and research labs in the countries where we operate, and leading corporations
involved in mechanical, electrical or structural engineering design, or
in scientific, chemical, biochemical and pharmaceutical product development.
By the way...
We're often looking for people who have something special to offer to
join our team. Here's a summary of what
life at Adept is like – and what
positions we're currently recruiting for.