For almost 30 years, Adept Scientific has been helping customers find the very best technical computing systems for research, design, development and education.
We specialise in hardware and software for engineering, scientific and research applications. Our customers range from individual students to most of the leading technology-based companies and universities in the UK, Ireland, Germany, Austria and the Nordic countries.
So what is our success based on? In a word: service. We never take it for granted that you’ll always choose Adept for your technical computing needs. We want to earn your continued custom, by ensuring that the service we give you is second to none.
We stand out because we’ve invested in the in-house expertise to understand your application and your requirements. And we’ve invested in the systems, the infrastructure and above all the people to ensure that we always offer prompt, courteous and efficient service, from your initial enquiry to whatever technical support you may need after you buy one of our products.
Call us during our office hours and you’ll be answered (usually within 4 rings) by a real human being who’s eager to help you. No endless recorded “if you … press 1″ messages. Twenty minutes of hearing a recorded voice saying “your call is important to us …” never convinces us, and we’d much rather demonstrate how important Adept’s customers are by answering your calls!
Outside office hours, leave us a message or send us an email, and we’ll get back to you quickly, typically next working day. However if you have a technical support query, day or night, chances are you’ll find the answer in our Knowledge Base.
We choose the products we sell very carefully, because if we’re not supplying our customers with the best, we’re not doing our job. We believe in our products. We know them inside out, and we won’t sell them to you unless we’re convinced that they’re the most innovative, robust and cost-effective solution for your needs.
We choose suppliers – the developers of our products – with whom we can maintain a cordial and productive working relationship, and whose goals, business practices and concern for customers match our own.
Our commitment to quality extends throughout our organisation, and we’ve been ISO9000 certified since 2000. You can read our quality policy here.
Within Adept, we work together as a team that shares a commitment to technical excellence, professionalism and outstanding customer service. Our technical specialists are qualified engineers, scientists, mathematicians and IT experts, always ready to share their expertise with you. Our trainers are expert in ensuring you get the most value from the products you invest in. Our systems are designed to respond quickly to your enquiries and to retrieve and deliver the information relevant to your needs without ever compromising your privacy. And our customer service team delights in providing you with a fast, efficient, courteous and friendly response whether you contact us with an order, a question or a complaint.
We enjoy our jobs and our success, and we believe not only in being the best at what we do, but in having fun doing it too. Visit the Adept Scientific blog to find out what we’ve been up to, as well as the latest news on our products, training courses, seminars, conferences and exhibitions.